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    Receiving Airport FIFO pickup requests

    In order to receive First in First Out (FIFO) pickup requests, you will need to follow the guidelines below.
    Find specific rules for your local airport, and whether or not FIFO queueing is used there, in this list.
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    How it works

    • Wait in the designated staging area. Drivers within the designated staging area are automatically added to the queue.
    • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
    • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
    • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
    • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.

    View your place in line

    Once you’re in the designated staging area, you’ll see how many drivers are ahead of you towards the top of the app. If the staging area is full, you will not be added to the FIFO queue and you’ll need to leave the staging area immediately.
    This is a screenshot of a driver's queue at the airport.
    If you’re outside the staging area, you won't be added to the queue. To keep it fair for all drivers, you'll lose your spot if you log out, leave the staging area, or deny a request.
    As a heads up, you can also lose your spot in the queue if you change your preferred ride types or are required to take a break.


    At select airports, pre-dispatch speeds up the process of getting an airport ride and lowers ETAs for passengers.
    While waiting for requests at select airport staging areas, you may receive an in-app notification instructing you to head towards a specific terminal location within the airport. Drivers are not required to accept the pre-dispatch request, this is an optional feature. Your acceptance rating will not be affected if you choose to ignore these pre-dispatch requests. While you are on your way, you should be matched to a passenger.
    Screenshot of notification when you get a pre-dispatched ride.
    If by the time you get to the terminal and you have not received a ride request, you will be asked to confirm your arrival.
    Screenshot of the arrival confirmation page for a pre-dispatched ride.
    While you are waiting the system will try to find a passenger. Wait the allotted amount of time until a request comes in, or the timer expires.
    Screenshot showing the timer for how long a driver can wait for a request during a pre-dispatch.
    If the timer expires and you did not receive a ride request, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue and shouldn't lose your position.
    Screenshot showing drivers when to return to the queue if they don't receive a dispatch ride.

    Short ride bump

    If you’ve waited in the queue and a passenger requests a short ride from the airport, you may qualify for a higher queue position after you drop off your passenger. You'll receive a message after drop-off saying you have the option to return to the staging area for a preferred spot in the queue.
    Note: If you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

    Livery curbside pickups

    At select airports, approved Lux Black and Lux Black XL drivers with a livery license may be eligible to perform pickups at terminal curbside. If you are a livery driver, please refer to the local requirements in your area.
    Airports that offer curbside pickup for TCP drivers:
    • ATL
    • ORD
    • LAX
    • SFO
    Curbside pickup requirements:
    • Livery licensed
    • Independent owner
    • Lux Black, Lux Black XL qualifying vehicle

    Connectivity Troubleshooting

    Visit this page to learn more on how to troubleshoot your phone if you are experiencing cellular signal issues.
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