Discrimination against riders or drivers isn't tolerated on the Lyft platform.
Reports of discrimination based on any of the following can result in account deactivation:
- national origin
- gender, gender identity or expression
- physical or mental disability (including the refusal of service animals or mobility devices)
- medical condition
- marital status
- sexual orientation
Lyft commits to maintaining an inclusive and welcoming community. Our mission is ensuring people who need rides most are able to get them.
Refusing riders based on any of the protected characteristics listed above is a violation of our Terms of Service.
Watch this video to learn more:
RTD Denver Title VI process
Denver RTD Access-on-Demand customers should go to the RTD website for information on RTD's nondiscrimination policy and complaint procedures: https://www.rtd-denver.com/reports-and-policies/title-vi-policy.