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    Zero-tolerance drug and alcohol policy

    Lyft has a zero-tolerance drug and alcohol policy for drivers.

    Reporting zero-tolerance concerns

    If you suspect that a driver is under the influence of drugs or alcohol, call the authorities by dialing 911 or your local non-emergency assistance line if necessary.
    Then, contact our critical response team by tapping 'Call Me.' We're available 24 hours a day, 7 days a week.
    A concern doesn't need to be real-time to warrant reporting through this channel. The 24/7 line is available for any reports relating to safety during a ride.
    For non-critical or general zero-tolerance inquiries, you can also submit a ticket to our Support Team by tapping the "Contact Support" button below.

    District of Columbia

    If this relates to a driver in the District of Columbia, you may also contact the District of Columbia Taxicab Commission at (855) 484-4966 or


    If this relates to a driver in California, you may also contact the Passenger Section of the California Public Utilities Commission at (800) 894-9444 or

    Seattle, WA

    In addition to sending a report to Lyft, you can also report a zero-tolerance complaint to the City of Seattle.
    To file a report with the city, you can call the Seattle Customer Service Bureau at 206-684-2489 or file a report online.


    Be sure to toss that adult beverage before your driver arrives. Open containers are not allowed in the car, and turning a blind eye to them can result in deactivation from our platform.
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