Acceptance rates are based on the percentage of ride requests you accept and complete.
You have the right to accept or decline a ride request at any time. Declined requests still count toward your total ride requests for your acceptance rate. If a passenger cancels a ride request, your acceptance rate won't change.
Lyft uses acceptance rates to determine eligibility for certain features, except in California. You can view your acceptance rate in your Driver Dashboard.
Acceptance rating calculation
Your acceptance rate is based on the number of ride requests that you accept and complete. This includes when you drop off a passenger or mark someone as 'no show.' If a passenger cancels a ride request, your acceptance rate won't change.
Say you complete 50 rides, you miss two requests, and you cancel one ride. Your acceptance rate would be 94% (50 completed rides out of 53 total requests).
You'll divide 50 completed rides by 53 total ride requests.
50 rides/53 requests = 94%
Lowered acceptance rates
Your acceptance rate may lower due to missed requests or driver cancellations.
If you miss a request because of technical or connectivity issues, Lyft won’t count this towards your acceptance rate. Learn more about Phone and connectivity issues.
Requests that you cancel count against your acceptance rate. Learn more about Cancellation and no-show policy for drivers.