Report a safety incident or citation
call 911. If this is an emergency,
Safety is our highest priority, and we’re here to help. Our Safety Team is available 24 hours a day, 7 days a week. If you need to speak to our Safety team, select ‘Contact Support’ below.
Emergency assistance during a ride
If you need emergency assistance during a ride, you can now request help directly from the app.
Riders can request help discreetly by tapping ‘Alert 911 silently’ in the app. A member from ADT will then contact law enforcement to share your location details. You won't be contacted by phone unless requested.
Drivers that activate their ADT alert will always be contacted by phone. If the call is not answered, ADT will then contact 911 to provide your location details.
You’ll be provided with real-time updates in the Lyft app with the status of your emergency request.
Report a collision or citation
If you’re involved in a vehicle collision, you can report an accident here.
If you received a citation while driving for Lyft, let us know. Contact us below and include a photo of the front and back of your citation.