Driver and passenger ratings
At the end of the ride, drivers and passengers can rate each other on a scale of 1–5 stars, 5 being the best. Our two-way rating system helps ensure the safety and comfort of the Lyft community.
You should base your rating on your ride experience. You'll have the option to provide specific feedback, so we know which areas to improve.
Rating your driver
Passengers have at least two hours to rate a driver from the ‘Rate & Pay’ screen in the app after the ride has ended. All feedback submitted is anonymous and reviewed before shared with drivers.
If you don't provide a rating, drivers will be automatically given a 5-star rating. To change a driver rating, give driver feedback, or rate a driver after the two-hour time frame:
- Go to ‘Ride history’ and tap the ride
- Tap ‘Get help,’
- Tap ‘Submit feedback on driver’
- Select the reason for providing feedback before submitting
If you rate your driver 3 stars or lower, you won't be paired with them again.
Rating your passenger
You’ll get a chance to rate your passenger after you drop off the ride. You can let us know about any issues you had with your passenger when you rate them.
If you don't select a rating for your passenger, the app will automatically rate them 5 stars.
After you end the ride, you get 24 hours to provide a rating in the Earnings tab:
- Tap on your earnings at the top of the home screen.
- Tap ‘See all activity.’
- Select the ride.
- Tap 'Rate Passengers.'
If you rate a passenger 3 stars or lower, you won't be paired with them again. Passenger ratings can’t be submitted through the web.
How Lyft calculates ratings
Your driver rating is the average of your last 100 ratings. If you have less than 100 rides, your driver rating is the average of all your ratings received so far.
To view your ratings, tap 'Feedback & Rewards' then tap 'Your Feedback.'
Passengers can write anonymous feedback about their ride. We’ll email you a summary every week with passenger feedback or areas you can improve on.
Consistently low ratings can put you at risk of deactivation. If your rating is below 4.8, you may want to consider ways to improve it. Tap the ‘Learning Center’ tab in the app for 5-star driving tips.
Your rider rating is an average of your last 100 rides. If you have fewer than 100 rides, your rating is the average of all your rides. Ratings may say 'new' if you have fewer than 25 rides.
To see your rating in the app:
- Tap ‘View account.’
- View your rating, ride count, and time spent with Lyft.
Be sure to follow our Community Guidelines during your ride. Guideline violations or consistent low ratings can put your account at risk of deactivation.
If you receive a rating of 3 stars or lower multiple times, your account may be temporarily suspended. Riders that continue to receive ratings of 3 stars or lower, even after multiple warnings, may be permanently deactivated.
We rely on the star rating input from multiple drivers to determine suspension and deactivation.
If you feel that a driver or passenger rated you poorly due to something out of your control, you can request a review through the app.
To dispute a rating:
- Tap 'Ride history.'
- Select the ride you want to provide feedback on.
- Tap 'Get help.'
- Select the reason for your feedback before submitting.
Lyft can exclude the lowest rating received out of your last 100 rides. Requests for multiple rating exclusions aren’t guaranteed.