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    The rider's guide to Lyft charges and payments

    Do you see an unknown or pending charge from Lyft on your bank account? Wondering if you were charged incorrectly? If so, we're here to help you through it.
    This guide covers how Lyft charges and payments work, so you know what to expect every time you ride. Learn about ride pricing, payment authorizations, and how multiple rides are grouped into one bill. We’ll also teach you how to resolve tricky situations such as multiple charges, overcharges, and unrecognized charges.
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    How ride pricing works

    Understanding Lyft ride pricing can be simple — just remember it’s made up of three parts:
    • Lyft fare
    • Local tolls or fees
    • Tips to your driver
    Lyft fare is based on ride route and ride type, as well as ride availability and demand. When many passengers in your area request a ride at the same time, ride prices will likely be higher than normal. You can expect higher demand during commute hours, big events in town, and when bad weather hits.
    Fare estimates
    Lyft shows you fare estimates before you request a ride, so you know what to expect. To calculate the cost of your next Lyft ride, enter your pickup and drop-off location into the app before requesting a ride.
    Fare estimates don't reflect any discounts, traffic delays, or factors like adding a stop or changing your destination. Any changes to your ride will cause your final ride price to be different from your fare estimate.
    Payment card authorizations
    To ride with Lyft, you must have a valid payment method setup. Lyft uses payment authorizations to confirm that your payment method is entered correctly and has enough funds to cover your ride. Authorizations appear as 'pending' transactions in your bank account, but they aren't charges.
    You may see a pending transaction on your payment method when you:
    • Create a Lyft account
    • Request a ride
    • Update your payment method
    • Change your destination
    • Add a stop on your route
    • Rent a Lyft Bike or Scooter
    Once your payment method is successfully charged, Lyft immediately releases the authorization. However, it may take 5–7 business days for your bank to release authorizations on your account. If the authorization causes your account to overdraft, you’ll need to contact your bank or financial institution to resolve.

    How payments work

    To make it easy to track your charges, you’ll only be charged once for all the rides you take in a single day. You'll always receive a ride receipt after each ride. Whenever you take more than one ride in a day, you’ll get a daily receipt with a ride recap and the total amount of your final charge.
    In the example image below, let's say you took two rides on March 19:
    • Your first ride receipt shows a fare of $9.75
    • Your second ride receipt shows a fare of $15.25
    • Your daily receipt shows a total final charge of $25
    After each ride, you'll receive a recap of the ride price. However, your daily ride receipt will show the final charge of all rides taken in a day. This final charge on the daily ride receipt is what you'll pay.
    If you don’t recognize a charge amount on your bank account, look at your daily receipt email to check if multiple rides were grouped into one charge. This feature isn’t available for business accounts or rides paid with Paypal, Venmo, or online banking.
    If you prefer to receive multiple charges per day, update your payment preferences in the app:
    1. Tap the ‘Payment’ tab from the Lyft app menu
    2. Tap ‘Payment frequency’
    3. Select to pay ‘After each ride’

    How to resolve charge issues

    If you see multiple charges, overcharges, or unrecognized charges, follow the instructions below to resolve.
    Multiple charges: Determine if a transaction is a temporary authorization or a charge. 
    • Temporary authorization: When you check your bank account or card statement, you may see pending payment authorizations for one ride, multiple rides, or canceled rides. An extra pending transaction on your bank statement is likely a payment authorization.
    • Ride charge: The description of a final charge on your bank statement includes the number of rides taken and the charge date. It will look like this: Lyft *3 rides 3/16 If the charge amount is different than you expected, continue reading.
    Overcharges or incorrect amounts: View your final charge details in the app.
    • Fare estimate vs ride price: Keep in mind that changes to your ride after it’s requested — such as updating your destination or adding a stop — change your final ride price. You can see a full breakdown of all your daily rides and charges in the ‘Ride history’ tab in the Lyft app.
    • Rewards: If it looks like a promotion or ride discount didn’t apply to your ride, tap the ‘Rewards’ tab in the Lyft app to view promo details and expiration dates.
    Unrecognized charges: Review the common scenarios below to see if they apply to you.
    • Charged a cancellation or no-show fee: You’re subject to a fee any time you cancel a ride outside of the 5-minute window or don't show up to the pickup location.
    • Shared payment method: Your payment method is being used to pay for Lyft rides on a family account or was added to a friend’s Lyft account. Following up with friends or family is the only way to resolve the issue.
    Still unsure? Dispute the charge directly in your app and it will be reviewed automatically:
    1. Tap the ‘Ride history’ tab from the Lyft app menu
    2. Tap the ride that you need help with
    3. Tap ‘Get help’ at the bottom of the screen
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