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    Lost & found for drivers

    If a passenger leaves something in your vehicle, they may contact you or Lyft to arrange retrieving the item.
    If a passenger calls looking for a lost item, the call uses a third-party app so both your phone numbers aren't visible to the other. If Lyft texts you because a passenger has reached out to us, contact them using the phone number we provide.
    Note: Lost item drop-offs are no longer accepted at Lyft Hubs. If you know who the item belongs to, but are unable to meet with them in person, tap 'Contact Support' below.
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    Return a lost item

    You can contact a passenger to arrange the return of a lost item.
    Go to ‘Report found item’ and select the ride. Lyft will send a text and email to the person who requested the ride.
    If the passenger hasn't contacted you yet, tap 'Contact support' to send us a message. Please include the following:
    • Item description
    • Passenger's name
    • Pickup and drop-off locations
    • Time and date of ride
    • Permission to give the passenger your phone number

    Lost & found fee

    Lyft values your time and effort. Drivers get paid $15 when they return a lost item to a passenger. This fee is added to your earnings.
    I see a ride marked “Lost Item”
    Rides labeled ‘Lost Item’ mean a passenger contacted you because they left an item in your car.
    If you found an item in your car, go to ‘Report found item’ in the Help menu.
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