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    Phone software recommendations and settings

    We want your experience with Lyft to be the best possible, and making sure the app runs smoothly is key. Below are the requirements needed to support the latest features and updates.

    Operating system requirements

    Riders
    iOS 11 and Android 5.0 (Lollipop) or higher are necessary for the Lyft app. Regularly check your operating system for updates to ensure the app is running properly.
    If your phone won't or can't upgrade to the latest operating system, don't worry. You can still request a Lyft using your mobile browser.
    Drivers
    Make sure your device is running at least iOS 12 or Android 6.0 (Marshmallow). Older software may interfere with your ability to give and receive rides.
    If your phone can't use its latest operating system, the app may not work properly.
    Check with your service provider about upgrading your device.

    Location settings

    To track your rides and update you while using the app, you must enable GPS/Location Services on your device and also have a mobile data connection.
    iOS
    Android
    To update Location settings for your device:
    1. Tap 'Settings' on your phone's menu
    2. Tap 'Connections'
    3. Tap 'Location'
    4. Toggle the Location on
    5. Select Locating Method to 'High Accuracy'
    To update the Locations Settings for the app:
    1. Tap 'Settings' on your phone's menu
    2. Tap 'Applications'
    3. Select Lyft
    4. Tap 'Permissions'
    5. Toggle the Location on
    Menu options change frequently. Consult a technician with your service provider for troubleshooting if you're having trouble with location services.

    Mobile data settings

    The app must receive data through your mobile network to work. The app will become unresponsive if this setting is turned off. Here are some resources:
    iOS:
    Head to Apple Support to learn how to check your cellular data usage.
    Android:
    To update the mobile data settings:
    1. Tap 'Settings' on your phone's menu
    2. Tap 'Applications'
    3. Select the app on the list
    4. Select 'Mobile Data'
    5. Tap 'Restrict Background Data'
    6. Make sure it isn't toggled to 'Always'

    Lyft app update

    Update the app whenever there's a new release. This guarantees your access to the latest features and bug fixes. It's also helpful to update your phone's operating system (OS) and the Facebook app (if you log in with Facebook).
    Check the iOS App Store or Android Play Store for the latest version info. If the app has an update available, you'll have the option to tap 'Update'.
    See also:

    Still need help?