If a passenger leaves something in your vehicle, they may contact you or Lyft to arrange retrieving the item.
If a passenger calls looking for a lost item, the call uses a third-party app so both your phone numbers aren't visible to the other. If Lyft texts you because a passenger has reached out to us, contact them using the phone number we provide.
Note: Lost item drop-offs are no longer accepted at Lyft Hubs. If you know who the item belongs to, but are unable to meet with them in person, tap 'Contact Us' at the bottom of this page.
To contact a passenger to arrange the return of a lost item, open the menu of the Lyft Driver app and tap 'Support & Safety' and 'Get Help.'
Please include the following:
After you've submitted your Support request, Lyft will notify the passenger via text and email about the lost item.
Lyft values your time and effort. Drivers get paid $15 when they return a lost item to a passenger. This fee is added to your earnings within 2-3 business days.
I see a ride marked 'Lost Item'
A ride labeled ‘Lost Item’ means a passenger contacted you because they left an item in your car.
If you found an item in your car, open the menu and tap 'Support & Safety' and 'Get Help'.